Last Updated August 24
30-Day Money-Back Guarantee We want you to feel entirely confident with your purchase. You have a full 30 calendar days from the exact date of delivery to inspect your trailer and initiate a return request. To qualify for a full refund, the trailer must remain in the precise physical, structural, and mechanical condition in which it arrived. All original documentation, including the legal title, bill of sale, and owner’s manuals, must be handed back at the time of pickup.
100% Free Return Transport Returning a heavy-duty trailer shouldn’t mean taking a financial loss on freight logistics. We make the return process effortless:
- Zero Out-of-Pocket Shipping Fees: $0.00. Pro Horse Trailers absorbs all logistics, fuel, and transit costs associated with returning your trailer.
- Direct Pickup Coordination: You don’t need to haul it back to us. We schedule and send a licensed, insured professional transport carrier directly to your property or farm to manage the pickup.
No Hidden Restocking Fees We stand behind our inventory and don’t believe in penalizing you if a trailer isn’t the right fit.
- Full Refund Commitment: We charge $0.00 in restocking, handling, or administrative fees.
- Complete Expense Recovery: As long as the trailer is returned in its original delivered condition, you will receive a 100% refund of both the trailer purchase price and your original outbound shipping costs.
Inspection & Fast Refund Processing We move quickly once your trailer is back in our hands to ensure your funds are returned without delay.
- Facility Inspection: Upon arrival at our facility, our technicians conduct a thorough safety, mechanical, and physical evaluation within 3 business days.
- Instant Processing: Your refund is authorized immediately after the inspection is cleared.
- Posting Timeframe: Depending on your financial institution, please allow 5 to 7 business days for the credited funds to reflect in your original payment account.
Policy Exclusions & Non-Eligible Conditions To protect our equipment standards and biosecurity protocols, returns cannot be accepted if:
- The trailer has been used for transporting horses, cattle, or any livestock post-delivery.
- Structural, electrical, or cosmetic modifications have been made to the unit.
- The trailer has sustained structural damage, severe wear and tear, or mechanical altercations following your delivery acceptance.
Reach out to our customer service team via phone at +1 (940) 642 2140 or email [email protected] . Provide your order number, full name, and delivery address to start the request.